Frequently Asked Questions

You can book a desert safari in 3 easy ways:

• Online: Fill the booking form on our website
• WhatsApp: Message us at +971 52 717 0430
• Phone: Call us at +971 52 717 0430

We recommend booking at least 24 hours in advance to ensure availability.

We accept multiple payment methods:

• Credit/Debit Cards (Visa, MasterCard, American Express)
• Bank Transfer
• Cash payment on pickup (AED only)
• PayPal (online bookings)

All online payments are processed securely through encrypted channels.

Our cancellation policy is designed to be fair to both parties:

• Free cancellation: Up to 24 hours before the tour
• 50% refund: 12-24 hours before the tour
• No refund: Less than 12 hours or no-show

All refunds are processed within 7-10 business days to the original payment method.

Yes, you can reschedule your booking:

• Free rescheduling: Up to 24 hours before the tour
• Subject to availability: On your preferred date
• Contact us: Via phone or WhatsApp to reschedule

Rescheduling within 24 hours may be subject to availability and additional charges.

All our packages include:

• Hotel pickup and drop-off (Dubai/Sharjah)
• 30-40 minutes dune bashing in 4x4 vehicle
• Camel ride (3-5 minutes)
• Sandboarding experience
• Sunset photo opportunity
• Premium buffet dinner (Veg & Non-Veg options)
• Live entertainment shows
• Henna painting
• Falcon photography
• Arabic coffee & dates

VIP packages include additional premium features.

The total duration is approximately 7 hours:

• 2:00 PM - 2:30 PM: Hotel pickup
• 3:00 PM - 3:30 PM: Quad bike zone (optional)
• 3:30 PM - 4:15 PM: Dune bashing
• 4:15 PM - 5:00 PM: Sandboarding & sunset photos
• 5:00 PM - 6:30 PM: Camp activities
• 6:40 PM - 8:15 PM: Dinner & show
• 9:00 PM - 9:30 PM: Hotel drop-off

We provide pickup from:

• Free pickup: All Dubai hotels and residences
• Free pickup: Sharjah hotels
• Additional charge: Ajman & Abu Dhabi (AED 50-100 per person)

Exact pickup time and driver details are shared via WhatsApp/SMS at 12:00 PM on your tour day.

Recommended clothing:

• Comfortable, casual clothing
• Closed shoes for sandboarding
• Light jacket (evenings can be cool)

Recommended to bring:

• Sunglasses and hat
• Sunscreen
• Camera/phone for photos
• Small bag for personal items

Not recommended: High heels, expensive jewelry, or formal wear.

Yes, desert safari is safe for children with proper precautions:

• Children must be supervised by parents at all times
• Kids play area available at the camp
• Soft archery and other kid-friendly activities
• Special kids menu available during dinner

Note: Children under 3 years travel free but must be accompanied by parents at all times.

For your safety, we recommend the following:

• Not recommended for: Pregnant women, persons with back/neck problems, heart conditions, or serious medical conditions
• Consult your doctor: If you have any health concerns
• Inform us: About any medical conditions during booking

Dune bashing involves rapid movements and may not be suitable for everyone.

We prioritize your safety with:

• Licensed and experienced drivers
• Regularly maintained 4x4 vehicles
• First aid trained staff
• Safety briefing before dune bashing
• Seat belts in all vehicles
• Emergency communication equipment
• Comprehensive insurance coverage

In case of adverse weather conditions:

• We monitor weather conditions continuously
• If we cancel due to weather: Full refund or rescheduling
• If you cancel due to weather: Same cancellation policy applies
• Light rain: Tour usually continues
• Sandstorms/heavy rain: Tour may be postponed

We will contact you in case of any changes to your booking.

Yes, we offer private desert safari tours with:

• Exclusive vehicle for your group
• Flexible pickup time
• Customized itinerary
• Private dining setup
• Personal photographer available
• Special celebrations (birthdays, anniversaries)

Contact us for private tour pricing and customization options.

We offer photography services:

• Free: Photos on your own phone/camera
• Professional photography: Additional charge
• Package includes: Sunset photos, camp activities photos
• Digital copies: Delivered via WhatsApp/Email
• Printed photos: Available at camp (additional charge)

Yes, we cater to various dietary requirements:

• Vegetarian options: Available in all packages
• Special requests: Gluten-free, vegan, halal available on request
• Children's menu: Kid-friendly options available
• Allergies: Inform us during booking

Please mention any dietary requirements in the special requests section when booking.