Frequently Asked Questions
AL Qouqaz Tourism LLC – Desert Safari Deals
Booking & Payment
How do I book a desert safari?
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You can book a desert safari in 3 easy ways:
- Online: Fill the booking form on our website
- WhatsApp: Message us at +971 52 717 0430
- Phone: Call us at +971 52 717 0430
We recommend booking at least 24 hours in advance to ensure availability.
What payment methods do you accept?
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We accept multiple payment methods:
- Credit/Debit Cards (Visa, MasterCard, American Express)
- Bank Transfer
- Cash payment on pickup (AED only)
- PayPal (online bookings)
All online payments are processed securely through encrypted channels.
What is your cancellation policy?
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Our cancellation policy is designed to be fair to both parties:
- Free cancellation: Up to 24 hours before the tour
- 50% refund: 12-24 hours before the tour
- No refund: Less than 12 hours or no-show
All refunds are processed within 7-10 business days to the original payment method.
Can I reschedule my booking?
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Yes, you can reschedule your booking:
- Free rescheduling: Up to 24 hours before the tour
- Subject to availability: On your preferred date
- Contact us: Via phone or WhatsApp to reschedule
Rescheduling within 24 hours may be subject to availability and additional charges.
Tour Details
What is included in the desert safari package?
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All our packages include:
- Hotel pickup and drop-off (Dubai/Sharjah)
- 30-40 minutes dune bashing in 4×4 vehicle
- Camel ride (3-5 minutes)
- Sandboarding experience
- Sunset photo opportunity
- Premium buffet dinner (Veg & Non-Veg options)
- Live entertainment shows
- Henna painting
- Falcon photography
- Arabic coffee & dates
VIP packages include additional premium features.
What is the duration of the desert safari?
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The total duration is approximately 7 hours:
- 2:00 PM – 2:30 PM: Hotel pickup
- 3:00 PM – 3:30 PM: Quad bike zone (optional)
- 3:30 PM – 4:15 PM: Dune bashing
- 4:15 PM – 5:00 PM: Sandboarding & sunset photos
- 5:00 PM – 6:30 PM: Camp activities
- 6:40 PM – 8:15 PM: Dinner & show
- 9:00 PM – 9:30 PM: Hotel drop-off
Where do you pick up from?
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We provide pickup from:
- Free pickup: All Dubai hotels and residences
- Free pickup: Sharjah hotels
- Additional charge: Ajman & Abu Dhabi (AED 50-100 per person)
Exact pickup time and driver details are shared via WhatsApp/SMS at 12:00 PM on your tour day.
What should I wear and bring?
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Recommended clothing:
- Comfortable, casual clothing
- Closed shoes for sandboarding
- Light jacket (evenings can be cool)
Recommended to bring:
- Sunglasses and hat
- Sunscreen
- Camera/phone for photos
- Small bag for personal items
Not recommended: High heels, expensive jewelry, or formal wear.
Safety & Requirements
Is desert safari safe for children?
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Yes, desert safari is safe for children with proper precautions:
- Children must be supervised by parents at all times
- Kids play area available at the camp
- Soft archery and other kid-friendly activities
- Special kids menu available during dinner
Note: Children under 3 years travel free but must be accompanied by parents at all times.
Are there any health restrictions?
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For your safety, we recommend the following:
- Not recommended for: Pregnant women, persons with back/neck problems, heart conditions, or serious medical conditions
- Consult your doctor: If you have any health concerns
- Inform us: About any medical conditions during booking
Dune bashing involves rapid movements and may not be suitable for everyone.
What safety measures do you have?
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We prioritize your safety with:
- Licensed and experienced drivers
- Regularly maintained 4×4 vehicles
- First aid trained staff
- Safety briefing before dune bashing
- Seat belts in all vehicles
- Emergency communication equipment
- Comprehensive insurance coverage
What happens in case of bad weather?
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In case of adverse weather conditions:
- We monitor weather conditions continuously
- If we cancel due to weather: Full refund or rescheduling
- If you cancel due to weather: Same cancellation policy applies
- Light rain: Tour usually continues
- Sandstorms/heavy rain: Tour may be postponed
We will contact you in case of any changes to your booking.
Additional Services
Do you offer private tours?
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Yes, we offer private desert safari tours with:
- Exclusive vehicle for your group
- Flexible pickup time
- Customized itinerary
- Private dining setup
- Personal photographer available
- Special celebrations (birthdays, anniversaries)
Contact us for private tour pricing and customization options.
Do you provide photography services?
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We offer photography services:
- Free: Photos on your own phone/camera
- Professional photography: Additional charge
- Package includes: Sunset photos, camp activities photos
- Digital copies: Delivered via WhatsApp/Email
- Printed photos: Available at camp (additional charge)
Do you cater to dietary requirements?
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Yes, we cater to various dietary requirements:
- Vegetarian options: Available in all packages
- Special requests: Gluten-free, vegan, halal available on request
- Children’s menu: Kid-friendly options available
- Allergies: Inform us during booking
Please mention any dietary requirements in the special requests section when booking.
Still have questions?
Our team is available 24/7 to assist you with any queries.