Terms & Conditions
AL Qouqaz Tourism LLC - Desert Safari Deals
1. Acceptance of Terms
By accessing and using the desertsafarideals.org website ("Website") and booking services with AL Qouqaz Tourism LLC ("Company," "we," "us," or "our"), you agree to be bound by these Terms and Conditions. If you do not agree to all of these terms, you must not use our Website or services.
These Terms apply to all visitors, users, and others who access or use the Service. Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms.
2. Booking Terms & Conditions
2.1 Booking Process
- All bookings are subject to availability
- Prices are quoted in UAE Dirhams (AED) and include 5% VAT
- Prices are subject to change without prior notice
- A booking is confirmed only after receipt of full payment or deposit as specified
- You will receive a booking confirmation via email/SMS/WhatsApp
2.2 Payment Terms
- Full payment is required at the time of booking for standard packages
- For group bookings (10+ persons), a 50% deposit is required to confirm booking
- Balance payment must be made 48 hours before the tour date
- We accept payment via credit card, bank transfer, and cash
2.3 Cancellation Policy
- Free cancellation up to 24 hours before the tour
- 50% refund for cancellations 12-24 hours before the tour
- No refund for cancellations less than 12 hours before the tour or no-shows
- All refunds will be processed within 7-10 business days
2.4 Rescheduling Policy
- Free rescheduling up to 24 hours before the tour (subject to availability)
- Rescheduling within 24 hours may incur additional charges
- Rescheduling is subject to availability on the requested date
3. Tour Participation Requirements
3.1 Age Restrictions
- Children under 3 years: Free of charge (must be accompanied by parents)
- Children 3-12 years: Child rate applies
- Children 13 years and above: Adult rate applies
- Pregnant women are not permitted to participate in dune bashing activities
3.2 Health & Safety Requirements
- Participants must be in good physical health
- Persons with heart conditions, back problems, or serious medical conditions should consult a doctor before participating
- Participants must follow all safety instructions provided by our guides
- Consumption of alcohol before dune bashing is strictly prohibited
3.3 Dress Code & What to Bring
- Comfortable clothing suitable for desert environment
- Closed shoes are recommended for sandboarding
- Sunglasses, hats, and sunscreen are recommended
- Cameras and phones are allowed at your own risk
⚠️ Important Warning
Dune bashing involves rapid acceleration, deceleration, and sharp turns. It may not be suitable for persons with certain medical conditions. By participating, you acknowledge and accept these risks. The Company is not liable for any injuries resulting from failure to follow safety instructions or non-disclosure of medical conditions.
4. Liability & Insurance
4.1 Company Liability
AL Qouqaz Tourism LLC shall not be liable for:
- Any injury, loss, or damage to personal property
- Consequences of flight delays, changes, or cancellations
- Changes to itineraries due to weather conditions or unforeseen circumstances
- Personal injuries resulting from failure to follow safety instructions
- Loss or theft of personal belongings during the tour
4.2 Travel Insurance
We strongly recommend that all participants have comprehensive travel insurance covering:
- Medical expenses and emergency evacuation
- Personal accident coverage
- Loss of personal belongings
- Trip cancellation or interruption
4.3 Force Majeure
The Company shall not be liable for any failure or delay in performing its obligations under these Terms if such failure or delay is due to causes beyond its reasonable control, including but not limited to: natural disasters, war, terrorism, government restrictions, pandemics, or any other event of force majeure.
5. Intellectual Property
All content on this Website, including text, graphics, logos, images, and software, is the property of AL Qouqaz Tourism LLC or its content suppliers and is protected by international copyright laws.
You may not reproduce, distribute, modify, or create derivative works of any content without our prior written permission.
6. User Conduct
You agree not to:
- Use the Website for any unlawful purpose
- Attempt to gain unauthorized access to any part of the Website
- Interfere with or disrupt the Website or servers
- Use the Website to transmit any viruses or malicious code
- Make false or fraudulent bookings
7. Governing Law
These Terms shall be governed and construed in accordance with the laws of the United Arab Emirates, without regard to its conflict of law provisions.
Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.
8. Changes to Terms
We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.
📝 Important Note
These Terms & Conditions are in addition to any specific terms mentioned during the booking process or in your booking confirmation. In case of any discrepancy, the terms in your booking confirmation shall prevail.